• 0800 100 098
  • 09 570 8999
  • Monday to Thursday 8:30am - 4:00pm
  • Friday 8:30am - 2:00pm
  • Saturday 9:00am - 1:00pm
  • AFTERPAY available
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Pick-Up Terms and Conditions

  1. Collection Period
    Goods must be collected within 14 days from the date you are notified that your order is ready for pick-up.

  2. Extended Hold Requests
    If you need us to hold your goods for longer than 14 days, this must be agreed to in writing by both parties prior to the 14-day period expiring. We reserve the right to decline extended hold requests.

  3. Uncollected Orders
    If goods are not collected within 14 days and no written agreement is in place:
    • We reserve the right to resell or dispose of the uncollected items at our discretion.
    • No cash refunds will be issued. Instead, you will be eligible for a store credit only (valid for 12 months), minus a $10 administration fee.

  4. Proof of Purchase
    When collecting your order, you must present your order confirmation email or receipt and a valid form of ID.

  5. Third-Party Pick-Up
    If someone is collecting on your behalf, please contact us in advance with their full name. They must also bring ID and your order confirmation.

  6. No Cash Refunds
    We do not offer cash refunds for uncollected items. Store credit will be issued in line with the above conditions.

  7. Consumer Rights
    This policy complies with the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws. Your rights under these laws are not affected.